FAQ – Darvina Chocolates

We deliver to all addresses within the Greater Toronto and Hamilton Area including:

Mississauga, Caledon, Brampton, Oakville, Georgetown, Milton, Burlington, Halton Hills, Hamilton, Etobicoke, Toronto, North York, Woodbridge, Scarborough, Bolton, Vaughan, Thornhill, Aurora, Richmond Hill, Markham, King City, Pickering, Ajax, Newmarket, Guelph, Oshawa, Whitby.

Orders are delivered every Friday (Westbound) & Saturday (Eastbound).

Friday - Mississauga, Caledon, Brampton, Oakville, Georgetown, Milton, Burlington, Halton Hills, Guelph, Hamilton

Saturday - Etobicoke, Toronto, North York, Woodbridge, Scarborough, Bolton, Vaughan, Thornhill, Aurora, Richmond Hill, Markham, King City, Pickering, Ajax, Newmarket, Oshawa, Whitby.

Orders must be placed by Wednesday in order to be delivered on the upcoming weekend. Orders placed Thursday-Saturday will be delivered on the following week.

I.e. Orders placed on and before Wednesday, April 20th will be delivered on Friday, April 22 or Saturday, April 23. Orders placed on Thursday, April 21 will be delivered on Friday, April 29 or Saturday, April 30.

All orders are shipped out on Wednesdays. Orders must be placed by Monday in order to be delivered on the upcoming weekend. Orders placed Tuesday -Wednesday will be shipped out the following week.

I.e. Orders placed on and before Monday, April 18th will be shipped on Wednesday, April 20th. Orders placed on Tuesday, April 19th will be delivered on Wednesday, April 27th.

Our products are shipped year-round, including over the summer. To prevent melting during shipping, all products are shipped via expedited or priority services. Our mailers are insulated and include ice packs to prevent melting.

We do not ship products during inclement weather, including extremely hot, rainy, and snowy days. Your shipment will be rescheduled to the earliest possible date to prevent damage, and you will be notified via email.

Pickups are available from our HQ/ production kitchen in Mississauga. This is not a storefront, which is why pickups are by appointment only. Each pickup window is 30 minutes long.

As we operate out of a shared kitchen, pickup appointment times are strict so that we do not disturb other businesses operating in the same space. Please arrive on time or notify us ASAP if you need to reschedule. Not doing so may result in forced rescheduling or order cancellations.

The Cake Collective - 1021 Meyerside Drive, Unit 2, Mississauga, ON L5T 1J

Pickups are available at the Pickering Town Centre in the Markets by Dream Day store by Entrance 5. Please approach the sales associate with your order information when you arrive to pick up. Orders must be collected within 7 days of being marked as ready.

Markets by Dream Day (Pickering Town Centre) - 1355 Kingston Rd, Pickering, ON L1V 1B8

Delivery

Shipping

Pickups